Medical Front Desk Lead for Patient Experience

Florence Health; Shrewsbury (NJ); On-site; USD 23,000 - 28,000; Full time

Job summary

Florence Health in Shrewsbury, NJ is seeking an experienced Front Office Receptionist to join a busy, patient-centered medical practice. You will be the first point of contact, greeting patients, coordinating check-in, scheduling, and basic billing support.

This onsite role requires strong communication, attention to detail, and comfort with technology. You will work closely with providers and staff to ensure a seamless patient experience from scheduling through follow-up, with opportunities to

Qualifications

• Experience in front-office or medical receptionist role is required.
• Experience in medical practice or healthcare office setting.
• Strong scheduling, insurance verification, copay processes and basic billing coordination.

Responsibilities

• Greet and check in patients to create a welcoming first impression.
• Manage scheduling, confirmations, cancellations, and rescheduling.
• Answer calls and provide professional assistance to patients.
• Verify insurance information and patient demographics.
• Collect copays and assist with basic billing coordination.
• Maintain accurate patient records in the EHR.
• Coordinate check-out, follow-up appointments, and referrals.
• Use EHR and practice management systems efficiently.

Skills

Front office experience

Customer service

Communication skills

Tools

EHR systems

Job description

Florence Health in Shrewsbury, NJ is seeking an experienced Front Office Receptionist to join a busy, patient-centered medical practice. You will be the first point of contact, greeting patients, coordinating check-in, scheduling, and basic billing support.

This onsite role requires strong communication, attention to detail, and comfort with technology. You will work closely with providers and staff to ensure a seamless patient experience from scheduling through follow-up, with opportunities to