Front Office Receptionist

Florence Health; Shrewsbury (MA); On-site; USD 23,000 - 28,000; Full time

Job summary

Florence Health in Shrewsbury, NJ is seeking an experienced Front Office Receptionist to deliver a welcoming patient experience in a busy medical practice. You will manage check-in/check-out, scheduling, and patient communications.

The role requires proficiency with EHR and practice management systems, strong organization, empathy, and teamwork. This onsite position offers a fast-paced environment and immediate start.

Qualifications

• Previous front office or medical receptionist experience required.
• Experience in a medical practice, healthcare office, or similar patient-facing environment.
• Strong understanding of patient scheduling, insurance verification, copays, and front office workflows.
• Excellent organizational skills and strong attention to detail.
• High level of emotional intelligence, professionalism, and curiosity.

Responsibilities

• Greet and check in patients, creating a welcoming and professional first impression.
• Manage patient scheduling, appointment confirmations, cancellations, and rescheduling.
• Answer and manage incoming phone calls with timely, professional assistance to patients.
• Verify insurance information and patient demographics.
• Collect copays and patient payments and assist with basic billing coordination.
• Maintain accurate patient records and document in the electronic health record.
• Coordinate patient check-out, follow-up appointments, referrals, and next steps.
• Use EHR and practice management systems efficiently and adapt to new workflows and technology.
• Communicate clearly with patients, providers, and staff.
• Help maintain an organized front office workflow throughout the day.
• Anticipate needs and address administrative tasks proactively.
• Handle sensitive patient information with confidentiality.
• Demonstrate a team-oriented mindset and support patients and colleagues.
• Contribute to a collaborative, patient-focused practice culture.

Skills

Front desk experience

Medical office experience

Scheduling

Insurance verification

EHR familiarity

Communication

Customer service

Tools

EHR software

Practice management systems

Job description

About the Role

We are seeking an experienced Front Office Receptionist to join a busy, patient-centered medical practice in Shrewsbury, NJ. This role is ideal for a highly organized, tech-savvy professional who thrives in a fast-paced medical environment and takes pride in delivering an exceptional patient experience.

In this role, you will serve as a key point of contact for patients and work closely with the provider and broader team to support daily front office operations. You will help ensure a seamless, professional patient experience from initial scheduling and check-in through check-out and follow-up.

This is a hands-on, onsite role that requires strong communication skills, attention to detail, and emotional intelligence. The ideal candidate is a quick learner, team-oriented, comfortable with technology, and confident balancing multiple responsibilities in a busy practice.

This is not an entry-level role and is hiring ASAP.

What You’ll Do

• Greet and check in patients, creating a welcoming and professional first impression
• Manage patient scheduling, appointment confirmations, cancellations, and rescheduling
• Answer and manage incoming phone calls while providing timely, professional assistance to patients
• Verify insurance information and patient demographics
• Collect copays and patient payments and assist with basic billing coordination
• Maintain accurate patient records and ensure proper documentation in the electronic health record
• Coordinate patient check-out, follow-up appointments, referrals, and other next steps
• Use EHR and practice management systems efficiently and adapt quickly to new workflows, tools, and technology
• Communicate clearly and professionally with patients, providers, clinical staff, and outside offices
• Help maintain an organized and efficient front office workflow throughout the day
• Anticipate practice and provider needs and proactively address administrative tasks
• Handle sensitive patient information with professionalism and confidentiality
• Demonstrate a strong team-oriented mindset, stepping in where needed to support patients and colleagues
• Contribute positively to a collaborative, respectful, and patient-focused practice culture

What We’re Looking For

• Previous front office or medical receptionist experience required — this is not an entry-level role
• Experience working in a medical practice, healthcare office, or similar patient-facing environment
• Strong understanding of patient scheduling, insurance verification, copays, and front office workflows
• Excellent organizational skills and strong attention to detail
• High level of emotional intelligence, professionalism, and intellectual curiosity
• Excellent communication and customer service skills with patients, providers, and staff
• Comfortable with technology and eager to learn new systems quickly
• Ability to manage multiple priorities and interruptions in a fast-paced environment
• Reliable, proactive, and able to work both independently and collaboratively
• Ability to maintain empathy, professionalism, and accuracy even during busy or challenging situations

Why Join

• Immediate start in a well-established, busy medical practice
• Opportunity to play an important role in creating an exceptional patient experience
• Work closely with providers and a collaborative healthcare team
• Supportive, team-oriented environment that values intelligence, empathy, and initiative

$17 - $20 an hour