Front Office Receptionist

Florence; Shrewsbury (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Florence in Shrewsbury, NJ is seeking an experienced Front Office Receptionist to deliver an exceptional patient experience in a fast-paced, onsite medical setting. The role requires strong organization, tech comfort, and a professional, friendly demeanor for interactions with patients and colleagues.

You will be the first point of contact, handling scheduling, check-in/out, insurance verification, and basic billing coordination while supporting a collaborative healthcare team.

Qualifications

• Previous front office or medical receptionist experience is required.
• Experience in a medical practice or patient-facing environment.
• Strong scheduling, insurance verification, and front-office workflow knowledge.

Responsibilities

• Greet patients, check in/out, and manage scheduling and appointments.
• Verify patient demographics and insurance information.
• Collect copays and assist with basic billing tasks.
• Maintain accurate electronic health records and documentation.
• Coordinate referrals and follow-up appointments.
• Communicate clearly with patients, providers, and staff.

Skills

Front office experience

Medical receptionist experience

Patient-facing

Communication skills

Organizational skills

Tech-savvy

Team-oriented

Tools

EHR systems

Practice management software

Job description

About the Role

We are seeking an experienced Front Office Receptionist to join a busy, patient-centered medical practice in Shrewsbury, NJ. This role is ideal for a highly organized, tech-savvy professional who thrives in a fast-paced medical environment and takes pride in delivering an exceptional patient experience.

In this role, you will serve as a key point of contact for patients and work closely with the provider and broader team to support daily front office operations. You will help ensure a seamless, professional patient experience from initial scheduling and check-in through check-out and follow-up.

This is a hands-on, onsite role that requires strong communication skills, attention to detail, and emotional intelligence. The ideal candidate is a quick learner, team-oriented, comfortable with technology, and confident balancing multiple responsibilities in a busy practice.

This is not an entry-level role and is hiring ASAP.

What You’ll Do

• Greet and check in patients, creating a welcoming and professional first impression
• Manage patient scheduling, appointment confirmations, cancellations, and rescheduling
• Answer and manage incoming phone calls while providing timely, professional assistance to patients
• Verify insurance information and patient demographics
• Collect copays and patient payments and assist with basic billing coordination
• Maintain accurate patient records and ensure proper documentation in the electronic health record
• Coordinate patient check-out, follow-up appointments, referrals, and other next steps
• Use EHR and practice management systems efficiently and adapt quickly to new workflows, tools, and technology
• Communicate clearly and professionally with patients, providers, clinical staff, and outside offices
• Help maintain an organized and efficient front office workflow throughout the day
• Anticipate practice and provider needs and proactively address administrative tasks
• Handle sensitive patient information with professionalism and confidentiality
• Demonstrate a strong team-oriented mindset, stepping in where needed to support patients and colleagues
• Contribute positively to a collaborative, respectful, and patient-focused practice culture

What We’re Looking For

• Previous front office or medical receptionist experience required — this is not an entry-level role
• Experience working in a medical practice, healthcare office, or similar patient-facing environment
• Strong understanding of patient scheduling, insurance verification, copays, and front office workflows
• Excellent organizational skills and strong attention to detail
• High level of emotional intelligence, professionalism, and intellectual curiosity
• Excellent communication and customer service skills with patients, providers, and staff
• Comfortable with technology and eager to learn new systems quickly
• Ability to manage multiple priorities and interruptions in a fast-paced environment
• Reliable, proactive, and able to work both independently and collaboratively
• Ability to maintain empathy, professionalism, and accuracy even during busy or challenging situations

Why Join

• Immediate start in a well-established, busy medical practice
• Opportunity to play an important role in creating an exceptional patient experience
• Work closely with providers and a collaborative healthcare team
• Supportive, team-oriented environment that values intelligence, empathy, and initiative