Patient Experience & Front Desk Specialist

ADP, Inc.; Sheboygan (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay for Hourly Teammates

Health & Wellbeing Benefits

Voluntary/Cafeteria Offerings

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

Job summary

ADP, Inc. in Sheboygan, WI is hiring a Full-Time Office Assistant/Receptionist to greet patients, answer the telephone, book appointments, manage patient files and support all other administrative tasks that do not influence a patient’s vision.

This role focuses on customer service, operating optical billing and point-of-sale systems, processing transactions, organizing records and collaborating across teams, with on-the-job training provided.

Qualifications

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

Responsibilities

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned
• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

Job description

ADP, Inc. in Sheboygan, WI is hiring a Full-Time Office Assistant/Receptionist to greet patients, answer the telephone, book appointments, manage patient files and support all other administrative tasks that do not influence a patient’s vision.

This role focuses on customer service, operating optical billing and point-of-sale systems, processing transactions, organizing records and collaborating across teams, with on-the-job training provided.