Optical Center Admin & Guest Services Associate

ADP, Inc.; Waunakee (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Sick Pay for Hourly Teammates

Employee Assistance Program

On the Job Training & Certification

Job summary

ADP, Inc. in Waunakee, WI is seeking a Full Time Clerical to support the Optical center team. You will greet patients as they enter, answer calls, book appointments, and maintain patient records.

This role focuses on front-desk service and administrative tasks, with on-the-job training and opportunities to certify in optical workflows. The position requires punctuality, attention to detail, and the ability to work extended hours as needed.

Qualifications

• High School Diploma or equivalent.
• Previous office experience preferred.
• Basic computer skills.
• Able to handle multiple customer interactions/phone calls at a time.
• Excellent organizational skills.
• Able to work cross-functionally with excellent attention to detail and follow through.
• Solid interpersonal relationship skills.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Process transactions in optical billing and point of sale systems.
• Process medical billing information.
• Organize and file patient and customer records.
• Other duties as assigned.

Skills

Basic computer skills

Multitasking ability

Organizational skills

Interpersonal skills

Attention to detail

Effective communication

Education

High School Diploma or equivalent

Job description

ADP, Inc. in Waunakee, WI is seeking a Full Time Clerical to support the Optical center team. You will greet patients as they enter, answer calls, book appointments, and maintain patient records.

This role focuses on front-desk service and administrative tasks, with on-the-job training and opportunities to certify in optical workflows. The position requires punctuality, attention to detail, and the ability to work extended hours as needed.