Optical Center Front Desk & Admin Assistant - Part-Time

Shopko Optical; Oshkosh (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Sick Pay for Hourly Teammates

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical in Oshkosh, WI is seeking a friendly Customer Service Associate to greet patients, answer phones, book appointments, and help manage patient records.

This role supports the optical center team by handling billing in the POS and medical billing processes, organizing files, and delivering excellent service across the clinic.

Strong organizational and communication skills, basic computer literacy, and a willingness to work evenings or weekends will help you succeed.

Qualifications

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

Responsibilities

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned
• Process transactions in optical billing and POS systems
• Process medical billing information
• Organize and file patient and customer records

Skills

Customer service

Phone handling

Multitasking

Organizational skills

Interpersonal skills

Basic computer skills

Office experience

Education

High School Diploma or equivalent

Tools

POS systems

Billing systems

Job description

Shopko Optical in Oshkosh, WI is seeking a friendly Customer Service Associate to greet patients, answer phones, book appointments, and help manage patient records.

This role supports the optical center team by handling billing in the POS and medical billing processes, organizing files, and delivering excellent service across the clinic.

Strong organizational and communication skills, basic computer literacy, and a willingness to work evenings or weekends will help you succeed.