Front Desk & Patient Experience Specialist

StrideCare; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

StrideCare in Plano, TX is seeking a courteous Front Office Associate to support our outpatient clinic and ensure a smooth patient experience. You will greet patients, register new arrivals, verify insurance, schedule appointments, and help with administrative tasks to support efficient clinic operations.

Proficiency with Athena EHR and MS Office is preferred. A High School Diploma and healthcare customer service experience are expected, with 2+ years in a physician’s office or hospital being a

Qualifications

• High School Diploma.
• Customer service experience, preferably in a healthcare-related setting.
• Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• Working knowledge of MS Office (MS Word, Excel, and Outlook).

Responsibilities

• Greet and welcome patients with a positive and friendly attitude.
• Register new patients and update existing records; verify insurance authorization.
• Schedule and confirm patient appointments; manage appointment slots efficiently.
• Answer phone calls and assist patients with inquiries, directing calls as needed.
• Collect co-pays, co-insurance, deductibles, or balances; reconcile daily payments.
• Maintain a neat, organized front desk area and coordinate with medical staff for smooth patient flow.
• Handle confidential patient information with care and discretion.
• Assist with administrative tasks, including generating reports for marketing or patient communication.
• Provide coverage for other clinics as needed and participate in cross-training.

Skills

Interpersonal skills

Time management

Cleanliness and adherence to protocols

Attention to detail

Athena EHR proficiency

Education

High School Diploma

Tools

Athena EHR

MS Office (Word, Excel, Outlook)

Job description

StrideCare in Plano, TX is seeking a courteous Front Office Associate to support our outpatient clinic and ensure a smooth patient experience. You will greet patients, register new arrivals, verify insurance, schedule appointments, and help with administrative tasks to support efficient clinic operations.

Proficiency with Athena EHR and MS Office is preferred. A High School Diploma and healthcare customer service experience are expected, with 2+ years in a physician’s office or hospital being a