FRONT OFFICE ASSOCIATE

StrideCare; Denison (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

StrideCare in Denison, TX is seeking a Front Office Associate to support outpatient care with courteous customer service and administrative efficiency. You will greet patients, manage registrations, verify insurance, schedule appointments, and handle payments while maintaining patient confidentiality.

The role emphasizes accurate data entry, teamwork across clinics, and adaptability to cover other locations as needed. A High School Diploma and healthcare-related customer service are preferred.

Qualifications

• High School Diploma required.
• Customer service experience in a healthcare setting preferred.
• Experience handling payments is required.
• Proficiency with MS Office is expected.
• Familiarity with medical terminology and health insurance is a plus.

Responsibilities

• Greet and welcome patients with a positive, friendly attitude.
• Register new patients, update records, and verify insurance authorization.
• Schedule and confirm patient appointments for efficient use of slots.
• Answer calls and direct inquiries to appropriate staff.
• Collect co-pays, co-insurance, deductibles, and outstanding balances; assist with payment plans.
• Reconcile daily payments and prepare/upload documents.
• Coordinate outgoing referrals to specialists as needed.
• Maintain a neat front desk area and coordinate with medical staff for smooth patient flow.
• Handle confidential patient information with care and privacy.
• Provide coverage for other clinics when required and participate in cross-training.

Skills

Interpersonal skills

Time management

Attention to detail

Cleanliness & protocols

Athena EHR or similar

Education

High School Diploma

Tools

Athena EHR

MS Office (Word, Excel, Outlook)

Job description

Job Summary

Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

Job Type

Full-time

Description

Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

Supervisory Responsibilities

N/A

Essential Duties / Responsibilities

• Greet and welcome patients with a positive and friendly attitude.
• Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
• Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
• Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
• Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
• Coordinate outgoing referrals to other specialists.
• Maintain a neat and organized front desk area.
• Coordinate with medical staff to ensure a smooth patient flow.
• Handle sensitive patient information confidentially.
• Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
• Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
• Provide coverage occasionally for other clinics as needed, demonstrating adaptability and teamwork.
• Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
• Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.
• Other duties as assigned.

Required Skills / Abilities

• Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.
• Time management skills.
• Cleanliness and adherence to protocols.
• Attention to detail.
• Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system preferred.

Education And Experience

• High School Diploma required.
• Customer service experience required, in a healthcare-related setting preferred
• Previous experience handling payments required.
• Ability to calculate percentages, add, and subtract (calculator provided) required.
• Working knowledge of MS Office (MS Word, Excel, and Outlook) required.
• Working knowledge of medical terminology and health care insurance, preferred.
• Experience as a front office associate/receptionist in an office setting or in a healthcare environment, preferred.
• StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

Requirements

• Involves sitting, standing, and walking for extended periods of time.
• Full range of body motion, including reaching, bending, and stretching.
• The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.
• Good manual and finger dexterity.