Patient Experience & Front Desk Specialist

OrthoCarolina; Pineville (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

OrthoCarolina Pineville is seeking a Patient Services Specialist to greet patients, collect and verify information, and enter data into EPIC to ensure timely processing of claims.

This part-time role (Mon-Thu, 9am-2pm) supports the Practice Manager with cashier duties, appointment scheduling, and routine patient communications.

Candidates should have a high school diploma and preferably some healthcare office experience, plus familiarity with insurance and HIPAA basics.

Qualifications

• High school graduate and/or GED required.
• Experience in a medical clinic setting preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet patients and collect/verify information for claims.
• Enter patient data into EPIC accurately and timely.
• Answer phone calls, direct inquiries, and schedule appointments.
• Handle cashier duties including payments and co-pays as directed.

Skills

Patient intake

HIPAA

Insurance knowledge

Epic/EMR

Customer service

Data entry

Medical terminology

Education

High school diploma or GED

Tools

Epic/EMR system

Job description

OrthoCarolina Pineville is seeking a Patient Services Specialist to greet patients, collect and verify information, and enter data into EPIC to ensure timely processing of claims.

This part-time role (Mon-Thu, 9am-2pm) supports the Practice Manager with cashier duties, appointment scheduling, and routine patient communications.

Candidates should have a high school diploma and preferably some healthcare office experience, plus familiarity with insurance and HIPAA basics.