Patient Experience Front Desk Specialist

La Clínica; Oakland (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

La Clínica de La Raza is seeking Clinical Office Assistants to be the first face and contact for patients, delivering a welcoming experience and efficient front-desk support.

You will handle registrations, eligibility verification, payments, and appointment scheduling while maintaining patient records. The role requires bilingual abilities and commitment to high-quality, patient-centered care.

Qualifications

• High school diploma or equivalent; 1–2 years in a clinical or similar office setting.
• Meet health clearances required for healthcare settings.
• Proficiency in MS Word and Outlook; familiarity with EHR and practice management systems.
• Strong customer service, bilingual abilities preferred.

Responsibilities

• Greet visitors, register patients, and verify eligibility.
• Handle payments, schedule appointments, and answer calls.
• Maintain accurate medical records, route lab results and communications.
• Support care team with problem-solving and patient experience.

Skills

Customer service

Bilingual EN/ES

Communication

Confidentiality

Education

High school diploma

Medical Office Assistant Certification

Tools

MS Word

Outlook

EHR systems

Practice management

Job description

La Clínica de La Raza is seeking Clinical Office Assistants to be the first face and contact for patients, delivering a welcoming experience and efficient front-desk support.

You will handle registrations, eligibility verification, payments, and appointment scheduling while maintaining patient records. The role requires bilingual abilities and commitment to high-quality, patient-centered care.