Patient Experience & Front Desk Specialist

MUSC Health; North Charleston (SC); On-site; USD 21,000 - 25,000; Full time

Job summary

University Medical Associates (UMA) is seeking an on-site registration professional to greet patients and manage pre-registration and registration tasks for UMA AMB North Area Clinic-Administration. The role emphasizes accurate demographic and insurance data collection and strong patient interaction.

The position requires at least 1 year of customer service experience and familiarity with hospital information systems or word processing. It offers standard full-time hours and an hourly pay rate.

Qualifications

• High school diploma or equivalent (GED).
• 1 year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Data entry

Communication

Registration processes

Education

High school diploma

Tools

Hospital information systems

Word processing

Job description

University Medical Associates (UMA) is seeking an on-site registration professional to greet patients and manage pre-registration and registration tasks for UMA AMB North Area Clinic-Administration. The role emphasizes accurate demographic and insurance data collection and strong patient interaction.

The position requires at least 1 year of customer service experience and familiarity with hospital information systems or word processing. It offers standard full-time hours and an hourly pay rate.