Patient Experience Front Desk Specialist

Indiana University Health; Noblesville (IN); On-site; USD 23,000 - 29,000; Full time

Job summary

Indiana University Health Noblesville Urgent Care is hiring for a patient-facing front desk role. You will greet visitors, verify information, manage check-ins, and help schedule appointments at the Hazel Dell Parkway location.

The role requires 0–3 years of relevant experience, a High School Diploma or GED, and proficiency in Microsoft Office. A fast-paced environment and excellent communication are essential to delivering a professional patient experience.

Qualifications

• Front desk experience in healthcare settings preferred.
• Proficiency with Microsoft Office required.
• Ability to manage time in a fast-paced environment.

Responsibilities

• Provide patient-facing front desk support with a welcoming, professional presence.
• Respond to patient inquiries by phone and email promptly and professionally.
• Determine appropriate resolution methods per guidelines and document interactions.
• Collaborate with other departments to resolve issues as needed.
• Accurately gather and record patient information for scheduling.
• Process orders, exchanges, and other service requests.
• Maintain a positive, professional attitude in all patient interactions.

Skills

Customer service

Time management

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Indiana University Health Noblesville Urgent Care is hiring for a patient-facing front desk role. You will greet visitors, verify information, manage check-ins, and help schedule appointments at the Hazel Dell Parkway location.

The role requires 0–3 years of relevant experience, a High School Diploma or GED, and proficiency in Microsoft Office. A fast-paced environment and excellent communication are essential to delivering a professional patient experience.