Front Desk Patient Experience Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Cape Girardeau (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Patient Service Representative (PSR) to be the first contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a seamless experience.

The role requires a high school diploma, strong communication skills, and the ability to handle confidential information with discretion. This full-time position is based in the General Surgery Clinic and offers patient‑focused service in a fast-paced

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.
• Strong communication and professional interaction with patients and staff.
• Maintain confidentiality and follow privacy procedures.

Responsibilities

• First point of contact for patients and visitors; manages front desk operations and workflows to ensure a positive patient experience.

Skills

Strong communication

Verbal & written

Customer service

Attention to detail

Discretion & confidentiality

Adaptability under pressure

Clinic front desk training

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Patient Service Representative (PSR) to be the first contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a seamless experience.

The role requires a high school diploma, strong communication skills, and the ability to handle confidential information with discretion. This full-time position is based in the General Surgery Clinic and offers patient‑focused service in a fast-paced