Patient Experience & Front Desk Specialist

UAB Medicine; Montgomery (AL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Educational assistance programs

Paid time off

Wellness programs

Paid parental leave

PSLF eligible

Job summary

UAB Medicine in Montgomery, AL seeks a part-time front desk associate to provide patient check-in/out, answer calls, and enter demographic and insurance data into the system. You will deliver outstanding customer service and support clinic revenue processes in a busy healthcare environment.

The role emphasizes accuracy, professionalism, and multi-tasking, with opportunities for educational assistance and comprehensive benefits including PTO and parental leave.

Qualifications

• One (1) year of customer service experience required.
• Business Office education or similar coursework desired.
• Must attend all required course work assigned by management.
• Possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management.
• Be able to perform math and bookkeeping skills.
• Possess exceptional telephone and customer service skills.
• Be knowledgeable of English grammar and punctuation.
• High school diploma or equivalent preferred.

Responsibilities

• Check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into the system.
• Check patients out of the clinic and perform patient follow-up as necessary.
• May perform other clerical duties related to collection, deposit and recording of clinic revenue.
• Provide assistance and respond to patient needs within the waiting room as needed.
• Demonstrate outstanding customer service to patients, visitors, physicians and staff.

Skills

Customer service

Phone etiquette

Medical terminology

Data entry

Education

High school diploma or equivalent

Business Office education or coursework

Tools

Medical software

Billing software

Job description

UAB Medicine in Montgomery, AL seeks a part-time front desk associate to provide patient check-in/out, answer calls, and enter demographic and insurance data into the system. You will deliver outstanding customer service and support clinic revenue processes in a busy healthcare environment.

The role emphasizes accuracy, professionalism, and multi-tasking, with opportunities for educational assistance and comprehensive benefits including PTO and parental leave.