Compassion-Driven Patient Services Front Desk Specialist

TriHealth; Evendale (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

TriHealth seeks a Front Office Specialist for the Reading Family Practice site in Cincinnati. You will answer and screen calls, greet and register patients, and support checkout tasks including scheduling follow-ups and collecting co-pays.

Strong communication and accuracy are essential, with adherence to HIPAA. This full-time role includes weekend rotation and opportunities for growth within a trusted health system.

Qualifications

• High School Diploma or GED degree (Required).
• 3 - 4 years experience in a related field (Required).

Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments. Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Education

High School Diploma or GED

Job description

TriHealth seeks a Front Office Specialist for the Reading Family Practice site in Cincinnati. You will answer and screen calls, greet and register patients, and support checkout tasks including scheduling follow-ups and collecting co-pays.

Strong communication and accuracy are essential, with adherence to HIPAA. This full-time role includes weekend rotation and opportunities for growth within a trusted health system.