Patient Experience Front Desk Coordinator

Integrated Services for Behavioral Health; Lancaster (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Fairfield Community Health Center in Lancaster, Ohio seeks a friendly Front Desk Associate to greet patients, verify information, and manage check-ins using our software. You will schedule appointments, handle co-pays, and maintain accurate records while ensuring patient privacy and a welcoming front-office environment.

Ideal candidates have a high school diploma or GED and at least one year in ambulatory care. EHR experience (NextGen preferred) and strong communication skills are a plus.

Qualifications

• High school diploma or GED equivalent required.
• 1 year of ambulatory primary care or related office experience required.
• 1 year of EHR experience preferred (NextGen preferred).

Responsibilities

• Greet patients, visitors, and vendors.
• Check in patients and manage flow using check-in software.
• Schedule and reschedule patient appointments.
• Maintain accurate patient records and accounts.
• Collect co-pays and verify insurance information.
• Document encounters in the electronic health record.
• Answer phone calls and provide general information.
• Keep waiting area clean and organized.
• Protect patient confidentiality per policy.
• Work evenings and/or weekends as needed.
• Coordinate with lab and provider for test orders.

Skills

Oral communication

Teamwork

Time management

Customer service

EHR familiarity

Check-in software

MS Office

Attention to detail

Reliability

Willingness to learn

Education

High school diploma or GED

Ambulatory primary care experience

EHR experience (NextGen preferred)

Job description

Fairfield Community Health Center in Lancaster, Ohio seeks a friendly Front Desk Associate to greet patients, verify information, and manage check-ins using our software. You will schedule appointments, handle co-pays, and maintain accurate records while ensuring patient privacy and a welcoming front-office environment.

Ideal candidates have a high school diploma or GED and at least one year in ambulatory care. EHR experience (NextGen preferred) and strong communication skills are a plus.