Front Office Specialist - Reading Family Practice

TriHealth; United States; In loco; USD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Shift differentials

Professional growth opportunities

Comprehensive benefits package

Descrizione del lavoro

TriHealth is seeking a Front Office Specialist to support patient flow at the Reading Family Practice location. You will answer calls, greet patients, register them, and manage check-out duties including co-pays and scheduling follow-ups.

The role requires a High School Diploma or GED and 3-4 years of related experience. Daytime hours with weekend rotation and no holidays, with competitive shift differentials and benefits.

Competenze

• High School Diploma or GED required.
• 3-4 years experience in a related field required.

Mansioni

• Answers incoming telephone lines and handles and distributes calls.
• Greet and register patients, check-out duties and collect co-payments.
• Schedule patient appointments and update patient information.
• Input patient registration data and insurance information.
• Follow HIPAA and privacy protocols; maintain patient confidentiality.
• Handle patient complaints and escalate to management when appropriate.

Conoscenze

Customer service

Telephone handling

Scheduling

Formazione

High School Diploma or GED

Descrizione del lavoro

At TriHealth, Front Office Specialists make a meaningful impact every day.We're committed to creating an exceptional place to work and receive care-one built on strong values, teamwork, and respect. Here, you'll be supported by a compassionate community, grow your clinical skills, and contribute to high‑quality patient care in a trusted health system.Join us and be part of a team that leads with purpose, supports your development, and stays true to the values that define who we are at our core.

Location: TPP Reading Family Practice 3147 Glendale Milford Rd, Cincinnati, OH 45241

Schedule: Full Time Day, Weekends rotation, no holidays

Incentives & Benefits

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

https://careers.trihealth.com/what-we-offer/benefits

Job Overview

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Requirements

• High School Diploma or GED degree (Required)
• 3 - 4 years experience in a related field (Required)

Job Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments. Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Working Conditions

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Frequently
• Kneeling - Occasionally

Lifting TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Show courtesy and compassion with customers, team members and the community