Front Desk Associate

EyeSouth Partners; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

HSA/FSA

Telemedicine

Generous PTO

Job summary

Atlantic Eye Institute is seeking a Front Desk Associate to greet patients, verify appointments, and manage check-ins/outs in a fast-paced medical office. You will verify insurance, collect payments, and coordinate with clinical staff to ensure smooth operations.

The role requires strong communication, attention to detail, and reliable attendance, with prior Nextech/ICP experience preferred. Training will cover HIPAA compliance and patient data management.

Qualifications

• High school diploma or equivalent required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1 year of medical office experience preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; knows when to escalate.

Responsibilities

• Greets patients and verifies appointment details.
• Collects ID, insurance cards, and referrals.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefits.
• Collects co-pays and balances; documents in PM system.
• Explains billing procedures and data entry tasks.
• Maintains HIPAA compliance and patient confidentiality.
• Supports onboarding and training of new front desk staff.

Skills

Interpersonal skills

Attention to detail

Multitasking

Customer service

HIPAA knowledge

Cash handling

Education

High school diploma or equivalent

Tools

Nextech/ICP

Job description

At Atlantic Eye Institute, our mission is to help our patients live their vision through exceptional, compassionate and honest eye care for every stage of life. And treat them like members of our family—because they are.

Living Our Vision: They say seeing is believing. But we say it’s much more than that. Seeing is how the story of our life is told. A journey that unfolds through your very own eyes. A journey we’re on together, every step of the way—from a child’s first eye exam, to their first pair of glasses and contacts, to LASIK, and even cataracts, we help you see the world better at every stage in your life. Any age, any problem, any time, we will be there. That’s because at Atlantic Eye Institute we believe in the power of seeing things clearly.

Every vivid color. Every precise movement. Every memory. And so, our team remains committed to you, from the most advanced technology and personalized care to being available 24/7 and always doing the right thing. This is our vision for you: a world where seeing isn’t just believing; seeing clearly is living fully. That’s why at Atlantic Eye Institute, we not only help improve your vision—we help you Live Your Vision.

We invite you to join our team!

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, verifying insurance benefits, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Responsibilities

• Greets patients warmly and verifies appointment details.
• Collects necessary documentation including ID, insurance cards, referral forms, etc.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefit coverage for all in‑office visits, procedures, and tests.
• Collects co‑payments and outstanding balances; calculates patient’s financial responsibility and communicates this to the patient; documents in the practice management system.
• Explains billing procedures.
• Responsible for entering data accurately in the practice management system and verifying that existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.).
• Completes medical records requests that come directly from the patient.
• Completes assigned tasks related to appointment rescheduling queue in a timely manner.
• Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP.
• Answers phones and responds to inquiries.
• Relays messages between patients and clinical staff.
• Maintains protected health information in accordance with HIPAA/PHI guidelines.
• Handles paperwork such as consent forms and HIPAA compliance.
• Interacts with all internal and external customers in a caring and respectful manner.
• Accepts deliveries of packages, mail, and other supplies from outside vendors.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors.
• Provides clear information about services, wait time, and policies.
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddles and regularly scheduled team meetings.
• Participates in onboarding and training of new front desk associates and other administrative team members as assigned.

Qualifications / Requirements

• High school diploma or equivalent; related experience required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1 year of medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to the next level.

Key Skills

• Strong interpersonal and communication skills.
• Attention to detail for accurate data entry and insurance verification; strong organizational skills.
• Basic understanding of healthcare insurance payors and programs.
• Ability to multitask in a fast‑paced environment.
• Familiarity with healthcare regulations (HIPAA, privacy laws).
• Basic math and cash handling.
• Excellent customer service skills.

Preferred Skills

• Understanding of medical terminology.

Benefits

• Medical.
• Dental.
• Vision.
• 401k with match.
• HSA/FSA.
• Telemedicine.
• Generous PTO package.

Additional Free Benefits

• Employee discounts and perks.
• Employee assistance program.
• Group life/AD&D.
• Short term disability insurance.
• Long term disability insurance.

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.