Healthcare Front Desk Coordinator

ER of Lufkin LLC; Lufkin (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

ER of Lufkin LLC in Lufkin, Texas, is seeking a Front Desk (PRN) staff member to serve as the first point of contact for patients and visitors. This role is vital for ensuring a welcoming environment and managing appointments efficiently.

The ideal candidate will have strong communication skills and previous experience in customer service, preferably in healthcare. Responsibilities include greeting patients, managing scheduling, and maintaining confidential records in compliance with HIPAA.

Bilingual skills and familiarity with electronic health records are preferred.

Qualifications

• Previous experience in a customer service or administrative role, preferably in a healthcare setting.
• Certification in medical office administration or a related field is preferred.
• Bilingual abilities are a plus.

Responsibilities

• Greet and assist patients and visitors in a friendly and professional manner.
• Manage appointment scheduling and patient check-in/check-out processes.
• Answer phone calls and respond to inquiries regarding services, appointments, and general information.
• Maintain accurate patient records and ensure confidentiality in accordance with HIPAA regulations.
• Coordinate with healthcare providers and administrative staff to facilitate patient care and services.

Skills

Strong communication and interpersonal skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Job description

ER of Lufkin LLC in Lufkin, Texas, is seeking a Front Desk (PRN) staff member to serve as the first point of contact for patients and visitors. This role is vital for ensuring a welcoming environment and managing appointments efficiently.

The ideal candidate will have strong communication skills and previous experience in customer service, preferably in healthcare. Responsibilities include greeting patients, managing scheduling, and maintaining confidential records in compliance with HIPAA.

Bilingual skills and familiarity with electronic health records are preferred.