Patient Experience Front Desk Specialist

EyeCare Associates, Inc.; Hueytown (AL); On-site; USD 19,000 - 29,000; Full time

Job summary

EyeCare Associates, Inc. seeks a Front Office Specialist to be the first point of contact, delivering a world-class Total Patient Experience and handling essential check-in/out administrative duties in a clinical setting.

The role combines friendly, professional service with accurate payments, insurance verification, and patient flow management. A high school diploma and US work authorization are required; prior medical/ophthalmic office experience is preferred. Some travel may be required.

Qualifications

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a role interacting with customers or patients.
• Must pass background check as required by state.
• Proof of identity and right to work in the United States required.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter.
• Greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Medical office experience

Ophthalmic experience

Customer service

Right to work in US

Background check compliance

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Associates, Inc. seeks a Front Office Specialist to be the first point of contact, delivering a world-class Total Patient Experience and handling essential check-in/out administrative duties in a clinical setting.

The role combines friendly, professional service with accurate payments, insurance verification, and patient flow management. A high school diploma and US work authorization are required; prior medical/ophthalmic office experience is preferred. Some travel may be required.