Patient Experience Front Desk Specialist

CloseKnit MSO; Bethesda (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

CloseKnit MSO in Bethesda, MD is seeking a Front Desk Receptionist who will be the first point of contact for patients and visitors, delivering friendly, professional service to ensure a smooth experience.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare setting, with responsibilities spanning check-in, scheduling, phone management, and basic administrative support.

Qualifications

• High school diploma or equivalent; healthcare admin education a plus.
• Experience as a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient with office equipment and experience with electronic health record (EHR) systems preferred.
• Excellent organizational skills and ability to multitask and prioritize tasks.

Responsibilities

• Greet patients and visitors warmly and manage check-in/check-out processes.
• Schedule, reschedule, and confirm appointments; coordinate with staff to minimize wait times.
• Answer incoming calls promptly, provide information, and direct calls to staff.
• Perform data entry and maintain patient records; manage correspondence and billing verification as needed.
• Maintain front desk and waiting area clean and organized; manage office supplies.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Address patient concerns and collaborate with team to resolve scheduling conflicts.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Data entry

EHR systems

Education

High school diploma or equivalent

Healthcare administration certification/related field education

Tools

EHR software

Appointment scheduling software

Job description

CloseKnit MSO in Bethesda, MD is seeking a Front Desk Receptionist who will be the first point of contact for patients and visitors, delivering friendly, professional service to ensure a smooth experience.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare setting, with responsibilities spanning check-in, scheduling, phone management, and basic administrative support.