Front Desk Specialist - Medical Office & Patient Scheduling

Sadler Health Center Co; Carlisle (Cumberland County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

403(b) retirement plan

Job summary

Sadler Health Center is hiring a Front Desk Receptionist to be the first contact for patients and visitors in a clinical office. You will handle check-in/check-out, schedule appointments, verify insurance and collect payments, while supporting front office operations in a fast-paced environment.

The role requires a high school diploma and 1 year of customer service, with experience in healthcare and EHR systems preferred.

Qualifications

• High school diploma or equivalent required; healthcare coursework preferred.
• At least 1 year of customer service experience with the public.
• Proficiency with Microsoft Office and familiarity with EHR systems.

Responsibilities

• Greet patients and visitors in person and by phone and provide information about schedules and services.
• Manage patient check-in/check-out and verify/update demographic details in the EHR.
• Schedule appointments and maintain the daily calendar per office policies.
• Verify insurance eligibility, collect co-pays, and reconcile charges by day end.
• Assist with sliding fee scale applications and income verification per FQHC guidelines.
• Coordinate patient flow with clinical staff for walk-ins, cancellations, and delays.
• Review schedules to ensure accuracy and up-to-date status in the EHR.
• Assist with medical records scanning, prescription routing, and recall documentation.
• Maintain neat reception area and inventory of forms and supplies.
• Open/close reception and support daily front office operations.
• HIPAA-compliant handling of patient information.

Skills

Customer service

Microsoft Office

EHR systems

Bilingual

Organizational skills

Education

High school diploma

Healthcare coursework

Tools

EHR software

Office productivity tools

Job description

Sadler Health Center is hiring a Front Desk Receptionist to be the first contact for patients and visitors in a clinical office. You will handle check-in/check-out, schedule appointments, verify insurance and collect payments, while supporting front office operations in a fast-paced environment.

The role requires a high school diploma and 1 year of customer service, with experience in healthcare and EHR systems preferred.