Patient Experience Front Desk Specialist

Wellstar Health System; Hiram (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System in Georgia seeks a Front Office Specialist for our Primary Care location in Hiram. This full-time day position emphasizes exceptional patient service, accurate registration, insurance verification, and smooth cash handling to support a positive patient experience.

Responsibilities include greeting patients, scheduling visits, managing the check-in/check-out process, coordinating with clinical staff, and maintaining accurate EHR records.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of administrative front office experience in a physician practice or healthcare setting preferred.
• Strong verbal and written communication skills.
• Ability to work in a team and adapt to a fast-paced medical office.

Responsibilities

• Greet patients and guests warmly in person or on the phone.
• Register patients at check-in and check-out; verify insurance.
• Schedule appointments and manage the calendar.
• Handle cash, co-pays, and daily reconciliation.
• Coordinate with clinical staff to support operations.
• Maintain accurate records in the EHR.

Skills

Customer service

Front desk

Cash handling

Phone etiquette

Scheduling

Education

High school diploma or equivalent

Job description

Wellstar Health System in Georgia seeks a Front Office Specialist for our Primary Care location in Hiram. This full-time day position emphasizes exceptional patient service, accurate registration, insurance verification, and smooth cash handling to support a positive patient experience.

Responsibilities include greeting patients, scheduling visits, managing the check-in/check-out process, coordinating with clinical staff, and maintaining accurate EHR records.