Patient Experience Front Desk Specialist

Allergy Partners; Greenwood, Mooresville (IN, IN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Paid Time Off

Paid Holidays

Vision Insurance

Health Savings Account (HSA)

Dental Insurance

Life Insurance

Disability Insurance

Job summary

Allergy Partners in Greenwood, IN seeks a Patient Service Representative to register patients, answer phones, schedule appointments and collect payments at the time of service. You will balance daily transactions and post charges according to policy while supporting referrals and test scheduling.

The role requires at least two years in a medical office or customer service, with strong communication skills and a professional appearance.

Qualifications

• Minimum of two years of experience in a medical office or customer service position.
• Proven success asking for payment, making change, and balancing a cash drawer.
• Working knowledge of basic managed care terminology and practices.
• Familiarity with scheduling and rearranging appointments effectively.
• Comfortable using email, word processing and interacting with Internet applications.
• Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
• Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
• Ability to perform multiple and diverse tasks simultaneously – with accuracy and efficiency.
• Neat, professional appearance.
• Strong written and verbal communication skills.
• Bi-lingual is a plus, not required

Responsibilities

• Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and makes appointments as necessary.
• Screens visitors and responds to routine requests for information from patients and vendors.
• Maintains front office equipment and office supplies.
• Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
• Opens, date stamps, and delivers mail daily as assigned.
• Assembles files and maintains integrity of patient charts by ensuring documents are filed in the correct patient chart. Runs reports and prepares patient encounters for the next day.
• Keeps the patient reception area neat and clean at all times throughout the day.
• Schedules patient appointments: explains to patients what information to bring, provides estimates of charges and scheduling options, follows guidelines.
• Greets patients on arrival and ensures forms are complete.
• Verifies demographic and insurance information for new and established patients.
• Check out patients and collect payment; arrange payment plans as needed.
• Ensures proper posting of charges daily and balances daily transactions.
• Closes the office per protocol and manages daily close paperwork.
• Identify referring and primary care providers and ensure contact info is in EMR for letters/notes.
• Maintains confidentiality and HIPAA compliance.
• Supports front office duties and assists with training and policy adherence.

Skills

Customer service

Medical office experience

Cash handling

Communication skills

Bilingual (bonus)

Education

High school diploma

Tools

GE Centricity

Job description

Allergy Partners in Greenwood, IN seeks a Patient Service Representative to register patients, answer phones, schedule appointments and collect payments at the time of service. You will balance daily transactions and post charges according to policy while supporting referrals and test scheduling.

The role requires at least two years in a medical office or customer service, with strong communication skills and a professional appearance.