Patient Experience Front Desk Specialist

OCF - Orthopedic Center of Florida; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

OCF - Orthopedic Center of Florida in Fort Myers, FL is seeking a front desk / patient access specialist. You will greet patients, verify demographics and insurance, check eligibility, schedule appointments, and collect payments while maintaining HIPAA standards.

Role requires strong organizational skills, patient service experience, and the ability to remain calm in busy settings. Prior experience with insurance procedures and office equipment is preferred.

Qualifications

• Education: High school diploma or equivalent.
• Certification/Licensure: Not required.

Responsibilities

• Greet visitors and patients upon their arrival.
• Check patients in/out.
• Establish and maintain demographics and insurance information.
• Verify insurance eligibility.
• Verify receipt of primary care physician referral for HMO plans.
• Complete system documentation as it pertains to meaningful use.
• Collect payments and co-payments for all services.
• Follow end of day deposit processes.
• Schedule mutually acceptable appointment times for patients and physicians.
• Schedule ancillary testing appointments, both internal and external.
• Notify appropriate department of ancillary testing in order for them to obtain necessary authorizations.
• Check upcoming schedules to insure that all appointments have authorizations, referrals and outstanding payment amounts.
• Complete all “tasks” and orders in a timely manner.
• Scan internal documents accurately into patient’s medical record.
• Track supplies, including business cards and forms; inform administration when orders need to be placed.
• Sign for and disburse incoming imaging, equipment and supplies.
• Demonstrate courteous and helpfulness toward patients and their families.
• Display flexibility in work schedule dependent on clinic needs.
• Other duties as assigned
• Maintains strictest confidentiality in accordance with HIPAA compliance

Skills

Medical Terminology

Typing Skills

Organizational skills

Customer Service

Office Equipment

Confidentiality

Prioritization

Calm under pressure

Insurance knowledge

Policies & procedures

Team relationships

Education

High school diploma or equivalent

Job description

OCF - Orthopedic Center of Florida in Fort Myers, FL is seeking a front desk / patient access specialist. You will greet patients, verify demographics and insurance, check eligibility, schedule appointments, and collect payments while maintaining HIPAA standards.

Role requires strong organizational skills, patient service experience, and the ability to remain calm in busy settings. Prior experience with insurance procedures and office equipment is preferred.