Front Desk & Patient Experience Specialist

Beth-Israel-Lahey-Health; Randolph (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Randolph, MA seeks an experienced front desk/registration professional to support patient flow and service delivery. You will greet patients, register demographics, schedule appointments, obtain referrals and collect co-pays, while coordinating with clinicians and staff to ensure smooth operations.

The role emphasizes confidentiality, courtesy, and professional communication, with translation assistance in Spanish when needed.

Qualifications

• High School diploma or GED required.
• Certificate 1 in Medical Admin preferred.
• Experience with computer systems including web-based apps and MS Office.

Responsibilities

• Greet patients and visitors in a courteous, respectful manner.
• Register patients and verify demographic information.
• Schedule, reschedule and cancel appointments for patients and providers.
• Obtain referrals and collect co-pays.
• Maintain a welcoming reception area and assist with translations when needed.

Skills

Customer service

Oral communication

Written comms

Teamwork

Problem solving

Education

High School diploma or GED

Medical Admin Assistant cert

Tools

Microsoft Office

Job description

Beth Israel Lahey Health in Randolph, MA seeks an experienced front desk/registration professional to support patient flow and service delivery. You will greet patients, register demographics, schedule appointments, obtain referrals and collect co-pays, while coordinating with clinicians and staff to ensure smooth operations.

The role emphasizes confidentiality, courtesy, and professional communication, with translation assistance in Spanish when needed.