Patient Experience Front Office Specialist - Sign-On Bonus

Tenet Healthcare; Rock Hill (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Tenet Healthcare seeks a non-exempt medical office front desk position to manage patient check-in, scheduling, insurance verification, and billing tasks within the physician practice.

Responsibilities include greeting patients, answering phones, collecting demographics, posting charges, and enrolling patients in the portal. Education requirements: high school diploma/GED with preferred medical office assistant training; two years of customer service experience in a medical setting.

Qualifications

• High school diploma or GED required; medical office assistant program completion preferred.
• Two years of customer service experience, preferably in a medical office.
• Sign-on bonus is for new hires only; healthcare certification preferred.

Responsibilities

• Greeting patients entering the physician practice.
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process.
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Phone etiquette

Data entry

Education

High school diploma/GED

Medical office assistant program completion (preferred)

Job description

Tenet Healthcare seeks a non-exempt medical office front desk position to manage patient check-in, scheduling, insurance verification, and billing tasks within the physician practice.

Responsibilities include greeting patients, answering phones, collecting demographics, posting charges, and enrolling patients in the portal. Education requirements: high school diploma/GED with preferred medical office assistant training; two years of customer service experience in a medical setting.