Patient Experience Front Desk Specialist

Orthoarkansas, PA; Bryant (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

OrthoArkansas, PA is seeking a Patient Services Representative to be the first point of contact for patients. You will greet patients, manage check-ins/outs, collect copays, and verify referrals to ensure smooth clinic flow.

You will also build insurance packages, process charge tickets, balance daily cash, and assist with scheduling while collaborating with clinical staff for a positive patient experience in a fast-paced outpatient setting.

Qualifications

• Equivalent to a high school diploma or GED, with an emphasis on office skills or related areas.
• 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.
• Mental alertness and adaptability to office routines and medical office environments.
• Previous experience in a clinical setting is preferred.

Responsibilities

• Greet every patient with a warm and friendly smile, making them feel welcome from the moment they arrive.
• Manage patient check-ins and check-outs, ensuring all necessary procedures are followed accurately.
• Collect copays and handle payments with precision and care.
• Verify that referrals are on file when required, ensuring compliance with clinic procedures.
• Build and manage insurance packages with accuracy, ensuring all patient information is up to date.
• Collect, organize, and process charge tickets for each clinic, ensuring proper documentation.
• Balance TOS money at the end of each day and submit it according to clinic protocols.
• Provide patients with the necessary paperwork and assist them with completion as needed.
• Add or update patient demographic information in the system to maintain accurate records.
• Make Health Note calls for the next day and assist patients with completing the Health Note questionnaire.
• Assist Clinic Assistants with scheduling return visits and rescheduling clinics as needed.
• Communicate effectively with clinical staff regarding patient status, including late arrivals and any issues that may delay appointments.
• Contact Financial Counselors for patients who are unable to pay their balances, providing them with necessary support.
• Offer information and guidance to patients regarding financial options and assistance.
• Maintain effective communication with clinical staff to ensure smooth operations and a positive patient experience.
• Perform any other related duties as required or assigned to support the clinic's overall functioning.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Professionalism

Customer service

Education

High school diploma or GED

0-6 months experience or training

Tools

10-Key

Word processing

Typing

Job description

OrthoArkansas, PA is seeking a Patient Services Representative to be the first point of contact for patients. You will greet patients, manage check-ins/outs, collect copays, and verify referrals to ensure smooth clinic flow.

You will also build insurance packages, process charge tickets, balance daily cash, and assist with scheduling while collaborating with clinical staff for a positive patient experience in a fast-paced outpatient setting.