Clinic Concierge & Patient Services Associate

Orthoarkansas, PA; North Little Rock (AR); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

OrthoArkansas, PA is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a welcoming, efficient, and positive experience. You will greet patients, manage check-ins/outs, collect copays, handle referrals, and support scheduling while collaborating with clinical staff to maintain smooth patient flow.

The role includes verifying referrals, managing insurance, processing charge tickets, balancing daily cash, and assisting with patient paperwork and

Qualifications

• Equivalent to a high school diploma or GED, with an emphasis on office skills.
• 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.
• Mental alertness and adaptability to office routines and medical office environments.
• Previous experience in a clinical setting is preferred.

Responsibilities

• Greet every patient with a warm and friendly smile, making them feel welcome from the moment they arrive.
• Manage patient check-ins and check-outs, ensuring all necessary procedures are followed accurately.
• Collect copays and handle payments with precision and care.
• Verify that referrals are on file when required, ensuring compliance with clinic procedures.
• Build and manage insurance packages with accuracy, ensuring all patient information is up to date.
• Collect, organize, and process charge tickets for each clinic, ensuring proper documentation.
• Balance TOS money at the end of each day and submit it according to clinic protocols.
• Provide patients with necessary paperwork and assist with completion as needed.
• Add or update patient demographic information in the system to maintain accurate records.
• Make Health Note calls for the next day and assist patients with Health Note questionnaires.
• Assist Clinic Assistants with scheduling return visits and rescheduling clinics as needed.
• Communicate effectively with clinical staff regarding patient status, late arrivals, and any issues delaying appointments.
• Contact Financial Counselors for patients unable to pay balances; provide support.
• Offer information and guidance to patients regarding financial options and assistance.

Skills

Interpersonal skills

Communication

Multitasking

Detail-oriented

Education

High school diploma or GED

Tools

10-Key

Word processing

Typing

Job description

OrthoArkansas, PA is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a welcoming, efficient, and positive experience. You will greet patients, manage check-ins/outs, collect copays, handle referrals, and support scheduling while collaborating with clinical staff to maintain smooth patient flow.

The role includes verifying referrals, managing insurance, processing charge tickets, balancing daily cash, and assisting with patient paperwork and