Patient Experience Front Desk Specialist

Talentify; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Health Spending Account (HSA)

Life Insurance (Voluntary)

Short and long-term disability

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

Actalent is hiring a Front Office Medical Assistant in Austin, TX. The role provides welcoming and efficient front desk support, managing patient flow, registration, scheduling, and financial transactions to ensure a smooth patient experience.

The position is full-time, Monday–Friday, 8:00 a.m. to 5:00 p.m., onsite. Experience with EHRs (Athena preferred) and care coordination is valuable. Benefits are offered to eligible employees.

Qualifications

• Experience in healthcare with direct patient interaction.
• Experience handling prior authorizations or insurance-related responsibilities.
• Familiarity with electronic health record systems; Athena preferred.
• Strong organizational skills for scheduling, records, and multitasking.
• MA experience with clinicians is beneficial.
• Certification as Medical Assistant preferred but not required for front desk.
• Familiarity with care coordination (interpreters, transportation, prescription assistance).

Responsibilities

• Greet patients and visitors with warmth and professionalism.
• Oversee waiting room and monitor patient flow; update on delays.
• Organize provider schedules to optimize appointment booking.
• Collect, verify, and update registration and financial data.
• Handle intake processes: scanning, filing, records maintenance.
• Process co-pays and insurance-related transactions with accuracy.
• Answer calls, provide information, and route to staff.
• Schedule appointments and assist with hospital follow-up coordination.

Skills

Patient interaction

Scheduling

Medical office software

Phone handling

Documentation

Care coordination

Education

Medical Assistant certification (preferred)

Tools

Athena EHR

Job description

Actalent is hiring a Front Office Medical Assistant in Austin, TX. The role provides welcoming and efficient front desk support, managing patient flow, registration, scheduling, and financial transactions to ensure a smooth patient experience.

The position is full-time, Monday–Friday, 8:00 a.m. to 5:00 p.m., onsite. Experience with EHRs (Athena preferred) and care coordination is valuable. Benefits are offered to eligible employees.