Medical Front Desk & Patient Services Specialist

Austin; Austin (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Austin is seeking a Front Desk Associate to be the first point of contact for patients entering the medical office. The role requires professional customer service, multitasking ability, and experience as a medical assistant.

Expect responsibilities in scheduling, data entry, and maintaining a welcoming front desk environment. Candidates should have a high school diploma or GED, with preferred experience in medical offices and terminology.

Qualifications

• High school diploma or GED required.
• Previous office administration experience required.
• Medical Assistant experience preferred.

Responsibilities

• Greet and direct patients and visitors to the proper areas.
• Maintain a neat, organized front desk flow and work area.
• Answer phones professionally and courteously.
• Collect and verify patient demographics and insurance information.
• Inform patients of costs and schedule appointments.
• Protect patient confidentiality in accordance with HIPAA guidelines.

Skills

Verbal communication

Written communication

People skills

Phone etiquette

Organization

Education

High school diploma or GED

Tools

Office equipment

Basic computer skills

Job description

Austin is seeking a Front Desk Associate to be the first point of contact for patients entering the medical office. The role requires professional customer service, multitasking ability, and experience as a medical assistant.

Expect responsibilities in scheduling, data entry, and maintaining a welcoming front desk environment. Candidates should have a high school diploma or GED, with preferred experience in medical offices and terminology.