Patient Experience Front Desk Specialist

sturdymemorial; Attleboro (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Sturdy Memorial Hospital in Attleboro, MA is seeking a customer-focused receptionist to greet visitors, direct them to the right departments, and support daily front-desk operations. The role emphasizes confidentiality and professional communication in a fast-paced healthcare setting.

The ideal candidate has at least one year of customer service experience, proficient English, and solid multitasking abilities. Experience with basic Microsoft Office tools and HIPAA awareness is preferred.

Qualifications

• Minimum of 1 year of customer service/receptionist experience.
• Excellent verbal and written English; professional demeanor as the hospital’s initial representative.
• Ability to answer and direct calls to appropriate departments and patient rooms.
• Adheres to confidentiality of protected information per HIPAA regulations.

Responsibilities

• Greets and directs visitors and patients to appropriate destinations.
• Directs phone calls to the correct departments and/or patient rooms.
• Performs clerical tasks in accordance with hospital policies.
• Maintains confidentiality of all patient and employee information.

Skills

Customer service

Receptionist experience

English proficiency

HIPAA privacy

Phone etiquette

Problem solving

Multi-tasking

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital in Attleboro, MA is seeking a customer-focused receptionist to greet visitors, direct them to the right departments, and support daily front-desk operations. The role emphasizes confidentiality and professional communication in a fast-paced healthcare setting.

The ideal candidate has at least one year of customer service experience, proficient English, and solid multitasking abilities. Experience with basic Microsoft Office tools and HIPAA awareness is preferred.