Patient Concierge & Front Desk - Per Diem

Sturdy Memorial Hospital; Plainville (MA); On-site; USD 24,300 - 36,616; Part time

Job summary

Sturdy Memorial Hospital in Plainville, MA is seeking a part-time, per diem Receptionist to greet visitors and patients and direct them to the appropriate destinations. This role functions as the hospital’s initial point of contact, handling calls and performing clerical tasks in line with policy and HIPAA guidelines.

The ideal candidate has at least one year of customer service or receptionist experience, excellent English communication, and the ability to multi-task in a fast-paced

Qualifications

• Minimum of 1 year of customer service/receptionist experience.
• Ability to work effectively with internal and external customers while maintaining a composed, professional demeanor as the hospital/department’s initial representative.
• Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and/or patient rooms.
• Excellent command of verbal and written English; positive interpersonal communication dynamic with strong organizational skills.
• Adheres to and respects confidentiality of all protected patient and employee information. Adheres to all policies related to confidentiality of protected information commensurate with HIPAA regulations.
• Ability to problem-solve using creative and critical thinking skills.
• Detail oriented with the ability to prioritize based on shifting demands.
• Self-starter with a strong sense of ownership and the ability to work independently on assigned tasks as warranted and appropriate.
• Ability to multi-task, handle interruptions and work effectively in a fast-paced, professional environment.

Responsibilities

• Greet and direct visitors and patients to appropriate destinations.
• Handle incoming calls and route to departments or patient rooms.
• Maintain confidentiality and follow hospital policies.
• Perform clerical and receptionist duties in accordance with hospital procedures.
• Float to other practice locations as needed with mileage reimbursement.

Skills

Customer service

Phone handling

English proficiency

HIPAA compliance

Problem solving

Multitasking

Self-motivation

Independent work

Education

High school diploma

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital in Plainville, MA is seeking a part-time, per diem Receptionist to greet visitors and patients and direct them to the appropriate destinations. This role functions as the hospital’s initial point of contact, handling calls and performing clerical tasks in line with policy and HIPAA guidelines.

The ideal candidate has at least one year of customer service or receptionist experience, excellent English communication, and the ability to multi-task in a fast-paced