Hospital Front Desk & Patient Concierge

Sturdy Memorial Hospital; Attleboro (MA); On-site; USD 37,000 - 55,000; Full time

Job summary

Sturdy Memorial Hospital is seeking a front desk/receptionist to greet visitors and patients, directing them to the correct departments while maintaining patient confidentiality. The role requires strong English communication, professional demeanor, and the ability to manage multiple tasks in a fast-paced hospital setting.

The ideal candidate has at least 1 year of customer service experience, proficiency with Microsoft Office, and familiarity with Workday is a plus.

Qualifications

• Minimum 1 year of customer service/receptionist experience.
• Ability to maintain a composed, professional demeanor as the hospital's initial representative.
• Good communication and organizational skills with strong English proficiency.
• Adherence to HIPAA and confidentiality policies.

Responsibilities

• Greet and direct visitors and patients to appropriate destinations.
• Handle calls and direct inquiries to correct departments or patient rooms.
• Maintain confidentiality and comply with hospital policies.
• Support clerical tasks and provide front-desk support in a fast-paced environment.

Skills

Customer service

Phone etiquette

Verbal and written English

HIPAA confidentiality

Problem solving

Attention to detail

Self-motivated

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital is seeking a front desk/receptionist to greet visitors and patients, directing them to the correct departments while maintaining patient confidentiality. The role requires strong English communication, professional demeanor, and the ability to manage multiple tasks in a fast-paced hospital setting.

The ideal candidate has at least 1 year of customer service experience, proficiency with Microsoft Office, and familiarity with Workday is a plus.