Hospital Front Desk & Patient Concierge

sturdymemorial; Attleboro (MA); On-site; USD 25,289,000 - 76,032,000; Full time

Job summary

Sturdy Memorial Hospital in Attleboro, MA seeks a professional receptionist to greet visitors and direct them to the correct destinations. You will handle incoming calls, maintain privacy, and perform clerical tasks in line with hospital policies.

Ideal candidates have at least 1 year of customer service experience, strong English communication, and the ability to multitask in a fast-paced environment while upholding HIPAA confidentiality and professional standards.

Qualifications

• Minimum of 1 year of customer service/receptionist experience.
• Ability to work effectively with internal and external customers as the hospital/department's initial representative.
• Ability to use telecommunication devices to receive and direct calls to departments or patient rooms.
• Excellent command of verbal and written English; strong interpersonal communication and organizational skills.
• Adheres to confidentiality of protected patient and employee information per HIPAA.
• Ability to problem-solve using creative and critical thinking.
• Detail oriented with ability to prioritise based on shifting demands.
• Self-starter with ownership and ability to work independently when needed.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Greet and direct visitors and patients to appropriate destinations.
• Answer and route incoming calls to the correct departments or patient rooms.
• Perform clerical and receptionist duties in line with hospital policies.
• Maintain confidentiality of information per hospital guidelines.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Problem solving

Attention to detail

Independence

Education

High school diploma

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital in Attleboro, MA seeks a professional receptionist to greet visitors and direct them to the correct destinations. You will handle incoming calls, maintain privacy, and perform clerical tasks in line with hospital policies.

Ideal candidates have at least 1 year of customer service experience, strong English communication, and the ability to multitask in a fast-paced environment while upholding HIPAA confidentiality and professional standards.