Patient Experience Front Desk Coordinator (Scheduling)

UC San Diego Health; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health is seeking a Front Desk Coordinator in San Diego to greet patients, manage appointments, collect copays, and route authorizations and referrals. Under the direction of the Practice Manager, you will coordinate front office tasks and be a resource for patients, physicians, staff, and ambulatory care managers.

This role requires strong communication, confidentiality, and the ability to work across multiple systems.

Qualifications

• 3+ years of front office experience in a large healthcare setting.
• Knowledge of third party payors including federal, state, and private health plans.
• Demonstrated problem solving and good judgment in customer interactions.
• Ability to work across multiple systems during calls.
• Strong communication skills, both verbal and written.
• Excellent organizational skills and ability to prioritize with minimal supervision.
• Ability to maintain confidentiality and exercise discretion.
• Basic knowledge of Microsoft Outlook, Word and Excel.

Responsibilities

• Greet patients and manage the front desk in a busy clinical environment.
• Schedule appointments and coordinate referrals and authorizations.
• Collect copays and assist with paperwork as needed.
• Serve as a resource for patients, physicians, staff and ambulatory care managers.

Skills

Front desk experience

Third party payors knowledge

Problem solving

Multitasking

Confidentiality

Communication

Self-starter

Professionalism

Microsoft Office

Tools

EPIC

ORSOS

PCIS

IDX

Job description

UC San Diego Health is seeking a Front Desk Coordinator in San Diego to greet patients, manage appointments, collect copays, and route authorizations and referrals. Under the direction of the Practice Manager, you will coordinate front office tasks and be a resource for patients, physicians, staff, and ambulatory care managers.

This role requires strong communication, confidentiality, and the ability to work across multiple systems.