Patient Experience Front Desk Coordinator

Usph; Valley Cottage (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy is seeking a Front Desk Coordinator in Valley Cottage. This full-time Clinic Support Associate role focuses on front desk operations and aiding clinicians, ensuring a welcoming patient experience.

Responsibilities include appointment scheduling, patient intake, EMR data entry, and coordinating with physicians to obtain plans of care and updated prescriptions. A team environment and HIPAA compliance are essential.

Qualifications

• High school diploma or GED required; medical office experience preferred.
• At least 1 year in a medical office setting; familiarity with EMR a plus.
• Minimum 1 year of customer service experience; professional interaction essential.
• Proficiency with Google Suite and strong communication skills.

Responsibilities

• Greet patients and visitors with a warm, upbeat attitude and check them in.
• Schedule appointments accurately to optimize provider time and room utilization.
• Enter patient data into the EMR and manage treatment-related information.
• Process faxes timely and assist clinicians with patient care activities.
• Maintain patient confidentiality and HIPAA-compliant practices.

Skills

Customer service

Communication

Teamwork

Time management

Professionalism

Education

High school diploma or GED

Tools

EMR systems

Google Suite

TheraOffice

Job description

Metro Physical & Aquatic Therapy is seeking a Front Desk Coordinator in Valley Cottage. This full-time Clinic Support Associate role focuses on front desk operations and aiding clinicians, ensuring a welcoming patient experience.

Responsibilities include appointment scheduling, patient intake, EMR data entry, and coordinating with physicians to obtain plans of care and updated prescriptions. A team environment and HIPAA compliance are essential.