Patient Experience Front Desk Coordinator

Hometown-Healthcare; Town of Clifton Park (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Paid holidays

Job summary

Hometown Healthcare, a Respiratory Home Medical Equipment & care management company, seeks a Front Office Coordinator in Clifton Park, NY to support the Patient Success function. You will shepherd inbound patients, coordinate day-to-day office operations, and ensure smooth curbside and in-person transactions.

The role emphasizes empathy, attention to detail, and confidentiality while using MS Office and G-Suite.

Qualifications

• High school diploma, GED; or equivalent education and experience - required
• Associates degree from a 2-year college and/or 4 years related experience or training; or equivalent combination of education and experience - desired
• Proven ability to communicate clearly, both verbally and written - required
• Proven success providing an exceptional client experience - required
• A history of exceptional attention to detail - required
• A history of maintaining confidentiality - required
• Demonstrated mastery responding to questions in a tactful & professional manner - required
• Strong interpersonal skills & the ability to effectively work with a wide range of individuals - required
• Proven history of accountability & ownership - required
• A working history with MS Office Suite, Google G-Suite, mobile & web-based tools - required
• A working knowledge of Brightree, U-Sleep, and Snap Works software’s - desired
• Demonstrated history working in the medical field, Pharmacy and/or with Durable Medical Equipment - desired
• Success operating within a Quality Management System (QMS) or similar regulated environment - desired

Responsibilities

• Be a shining example of the Hometown Healthcare values while shepherding inbound patients and any other visitors to the facility
• Act as the primary on-site liaison for day-to-day office operations
• Accurately, and promptly, check-in and check-out all Respiratory patients arriving and departing from the facility
• Successful completion of all curbside (walk-ins) & customer pick-ups (exchange orders) transactions & record keeping
• Oversight of the point of purchase display, cash purchase inventory and the reconciliation of inventory and the cash drawer
• Timely transfer of medical records to off-site storage, supporting HIPAA compliance and effective records organization
• Conduct fire extinguisher inspections across the office to ensure compliance with safety standards in addition to maintaining general office maintenance
• Serve as the first point of contact for troubleshooting mail machine issues, ensuring minimal disruptions to outgoing communications and operational efficiency
• Be a contributing force in the creation and/or continuous improvement of Standard Work within area of cognizance

Skills

Clear communication

Client experience

Attention to detail

Confidentiality

Interpersonal skills

Ownership

Accountability

MS Office

Google G-Suite

Brightree

U-Sleep

Snap Works

QMS experience

Education

GED

Associates degree

Tools

MS Office Suite

Google G-Suite

Mobile & Web Tools

Brightree

U-Sleep

Snap Works

Job description

Hometown Healthcare, a Respiratory Home Medical Equipment & care management company, seeks a Front Office Coordinator in Clifton Park, NY to support the Patient Success function. You will shepherd inbound patients, coordinate day-to-day office operations, and ensure smooth curbside and in-person transactions.

The role emphasizes empathy, attention to detail, and confidentiality while using MS Office and G-Suite.