Patient Experience Front Desk Coordinator

Marathon Health; Town of Brookfield (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Paid Holidays

401(k) with employer match

Job summary

Marathon Health is headquartered in Wisconsin and seeks an administrative assistant to provide front-office support at our health centers. You will greet visitors, answer calls, schedule appointments, maintain calendars, and prepare professional correspondence and documents.

You will also handle mail, supplies, payments, and basic deposits while updating patient records. A GED and 1–3 years in a medical office are required; an associate degree is preferred.

Qualifications

• High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience.
• Associate degree in healthcare or a related field preferred.
• Must be proficient in the use of an electronic medical record system.
• Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

Responsibilities

• Answer calls, validate member status, respond to emails, and refer questions to medical staff as needed.
• Assist with form completion and refer difficult questions to the medical staff.
• Welcomes patients and visitors by greeting them, in person or on the telephone.
• Schedules appointments in person or by telephone to optimize provider time and room utilization.
• Notifies providers of patient arrival and assists with service-delivery scheduling.

Skills

Customer service

Communication

Teamwork

Time management

HIPAA compliance

Education

GED or high school diploma

Associate degree preferred

Tools

Microsoft Teams

Microsoft 365

Electronic Medical Records

Word

Excel

Outlook

Job description

Marathon Health is headquartered in Wisconsin and seeks an administrative assistant to provide front-office support at our health centers. You will greet visitors, answer calls, schedule appointments, maintain calendars, and prepare professional correspondence and documents.

You will also handle mail, supplies, payments, and basic deposits while updating patient records. A GED and 1–3 years in a medical office are required; an associate degree is preferred.