Healthcare Front Desk & Scheduling Specialist

Marathon Health; Brookfield (CT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Pay range: $20.00-23.00/hr

Job summary

Marathon Health is seeking an administrative assistant to provide front office support at its health centers. You will greet patients, answer calls, schedule appointments, process mail and payments, and maintain organized records in a HIPAA-compliant environment.

The role emphasizes teamwork, accuracy with patient accounts, and proficiency in Microsoft Teams and Microsoft 365. Strong communication and customer service skills are essential in a fast-paced medical office.

Qualifications

• High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience.
• Associate degree in healthcare or a related field preferred.
• Must be proficient in the use of an electronic medical record system.
• Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

Responsibilities

• Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed.
• Welcomes patients and visitors by greeting them, in person or on the telephone.
• Optimizes patients’ satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and cash, tallying the cash drawer and preparing deposits.
• May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
• Maintain front reception area in a clean and professional looking manner. May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.
• Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required. May scan and upload forms as necessary.
• Maintain confidentiality of patients and their records and maintains HIPAA regulations and protocol.
• Perform other duties as assigned or required.

Skills

Excellent communications

Customer service

Time management

Teamwork

Education

High school diploma or GED

Associate degree in healthcare or related field preferred

Tools

Microsoft Teams

Microsoft 365

EMR software

Job description

Marathon Health is seeking an administrative assistant to provide front office support at its health centers. You will greet patients, answer calls, schedule appointments, process mail and payments, and maintain organized records in a HIPAA-compliant environment.

The role emphasizes teamwork, accuracy with patient accounts, and proficiency in Microsoft Teams and Microsoft 365. Strong communication and customer service skills are essential in a fast-paced medical office.