Front Desk & Patient Experience Specialist

Marathon Health; Indianapolis (IN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health and well-being benefits

401k matching

Paid time off

Job summary

Marathon Health is seeking a front office administrator to handle reception, appointment scheduling, patient check-in, and general clerical tasks in our health centers. You will answer calls, greet visitors, and support daily operations while ensuring HIPAA compliance and patient confidentiality.

Ideal candidates have a High School diploma or GED, 1–3 years in a medical office, and proficiency with EMR systems and Microsoft 365 tools. This is an on-site role with paid benefits.

Qualifications

• High school diploma or GED required; 1–3 years in medical office environment preferred.
• Associate degree in healthcare or related field preferred.
• Proficient with electronic medical record (EMR) system; strong MS Teams and MS 365 proficiency.

Responsibilities

• Answer incoming calls, validate member status, route questions to medical staff as needed.
• Greet patients and visitors in person or by phone; maintain professional reception area.

Skills

Customer service

Communication

Time management

Multitasking

HIPAA compliance

Education

High school diploma or GED

Associate degree in healthcare or related field

Tools

Microsoft Teams

Microsoft 365 (Word Excel Outlook PowerPoint)

Job description

Marathon Health is seeking a front office administrator to handle reception, appointment scheduling, patient check-in, and general clerical tasks in our health centers. You will answer calls, greet visitors, and support daily operations while ensuring HIPAA compliance and patient confidentiality.

Ideal candidates have a High School diploma or GED, 1–3 years in a medical office, and proficiency with EMR systems and Microsoft 365 tools. This is an on-site role with paid benefits.