Patient Experience Coordinator — Medical Front Desk

Commonwealth Health; Scranton (Lackawanna County); On-site; USD 30,000 - 38,000; Full time

Job summary

Commonwealth Health is seeking a doctor's office receptionist in Scranton, PA. The role includes greeting patients, managing appointments, and ensuring compliance with HIPAA regulations.

The ideal candidate has a high school diploma and strong communication and organizational skills. Responsibilities also involve managing patient records and handling inquiries over the phone. This position offers a vital, front-line role within a healthcare setting.

Qualifications

• Exceptional communication skills for interacting with patients and medical staff.
• Strong organizational skills for managing a fast-paced work environment.
• Proficiency in technology relevant to the role.

Responsibilities

• Greet patients and visitors, maintaining a professional environment.
• Schedule, reschedule, and manage patient appointments.
• Verify patient insurance and manage check-ins/check-outs.
• Maintain accurate records in the EHR system.
• Answer and manage phone inquiries from patients.

Skills

Exceptional verbal and written skills

Strong multitasking skills

Proficiency with EHR software

Ability to handle patient complaints

Education

High School Diploma

Tools

EHR software

Multi-line phone systems

Word processing software

Job description

Commonwealth Health is seeking a doctor's office receptionist in Scranton, PA. The role includes greeting patients, managing appointments, and ensuring compliance with HIPAA regulations.

The ideal candidate has a high school diploma and strong communication and organizational skills. Responsibilities also involve managing patient records and handling inquiries over the phone. This position offers a vital, front-line role within a healthcare setting.