Patient Experience Front Desk Coordinator

Katapult; Minneapolis (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Katapult is seeking an entry-level Front Desk Receptionist to support a healthcare organization focused on delivering an excellent patient experience. You will be the first point of contact for patients and visitors, welcoming them and ensuring a smooth check-in process.

You will assist with scheduling, communication, and day-to-day front office operations while maintaining accurate patient records. This role is ideal for recent graduates looking to build healthcare administration and

Qualifications

• Clear, friendly communication in person and over the phone.
• Positive attitude and comfort interacting with a wide range of people.
• Accurate when handling records and documentation.
• Able to manage multiple tasks and stay on top of responsibilities.
• Welcoming, patient, and focused on creating a great experience.
• Comfortable learning new systems and working in a fast-paced environment.

Responsibilities

• Welcome patients and visitors with friendly, professional service.
• Assist with check-in, scheduling, and general inquiries.
• Answer incoming calls and direct questions appropriately.
• Maintain accurate patient records and update information in systems.
• Coordinate appointment details and provide clear instructions.
• Manage paperwork, forms, and administrative tasks.
• Follow up with patients as needed to ensure a smooth experience.
• Support daily front office operations and team needs.

Skills

Communication

Professionalism

Attention to detail

Organization

Customer mindset

Adaptability

Education

Bachelor's degree

Job description

Katapult is seeking an entry-level Front Desk Receptionist to support a healthcare organization focused on delivering an excellent patient experience. You will be the first point of contact for patients and visitors, welcoming them and ensuring a smooth check-in process.

You will assist with scheduling, communication, and day-to-day front office operations while maintaining accurate patient records. This role is ideal for recent graduates looking to build healthcare administration and