Patient Experience Front Desk Coordinator

Muslim Community & Health Center; Milwaukee (WI); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

Holiday pay

Career development

Zusammenfassung

Muslim Community & Health Center (MCHC) seeks a Patient Service Representative to be the first point of contact at the front desk, greeting visitors, verifying demographics and insurance, collecting co-pays, and ensuring accurate documentation in Epic EMR.

You will answer phones, schedule appointments, communicate with patients about billing and clinic information, manage mail and records, and support billing and collections while maintaining HIPAA compliance.

Qualifikationen

• Proficiency in English and strong communication skills.
• High school diploma required; college degree preferred.
• Experience using MS Office; familiarity with Epic EMR.
• Ability to handle patient information confidentially (HIPAA).

Aufgaben

• Greet and check in patients, verify demographics and insurance.
• Answer calls and route to appropriate staff.
• Schedule, reschedule, and cancel appointments; optimize provider schedules.
• Maintain medical records and HIPAA-compliant documentation.
• Assist with billing tasks and patient payments.
• Coordinate with clinical teams to support patient care.

Kenntnisse

Proficiency in English

Strong interpersonal skills

HIPAA confidentiality

Healthcare front desk experience

MS Office proficiency

Ausbildung

High School Diploma

College Degree

Tools

Epic EMR

Jobbeschreibung

Muslim Community & Health Center (MCHC) seeks a Patient Service Representative to be the first point of contact at the front desk, greeting visitors, verifying demographics and insurance, collecting co-pays, and ensuring accurate documentation in Epic EMR.

You will answer phones, schedule appointments, communicate with patients about billing and clinic information, manage mail and records, and support billing and collections while maintaining HIPAA compliance.