Patient Experience Front Desk Coordinator

Cano Health LLC; Miami Gardens (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Short-term & long-term disability

Life insurance

Job summary

Cano Health LLC is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors, and callers at the clinic. You will perform front-desk duties, patient intake, insurance verification, and appointment scheduling to support a high-quality, patient-centered care experience.

The role emphasizes exceptional customer service, accuracy in data entry, and collaboration with the clinical team to maintain smooth operations in a fast-paced healthcare setting.

Qualifications

• High School Diploma required.
• Minimum of 1 year experience in healthcare/medical office.
• Knowledge of medical insurance, Medicaid/Medicare preferred.
• BLS certification preferred.
• Training in gait support, lifting techniques, and ADA compliance is a plus.
• Microsoft Office suite proficiency (Power BI, Excel, Word, Teams, PowerPoint).

Responsibilities

• Greet patients and visitors professionally.
• Handle patient intake and onboarding processes.
• Verify demographics and insurance details in EMR.
• Schedule and manage appointments, including follow-ups.
• Process co-pays and reconcile daily financials.
• Answer phones and route inquiries accurately.

Skills

Communication

Customer service

Data accuracy

multitasking

EMR proficiency

RingCentral

TripMaster

Oracle

Portals access

Workday

Availity

Cano.Net

Bilingual EN/ES

Microsoft Office

Education

High School Diploma

Tools

EMR (eCW) Superuser

Power BI

Excel

Word

Teams

PowerPoint

Job description

Cano Health LLC is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors, and callers at the clinic. You will perform front-desk duties, patient intake, insurance verification, and appointment scheduling to support a high-quality, patient-centered care experience.

The role emphasizes exceptional customer service, accuracy in data entry, and collaboration with the clinical team to maintain smooth operations in a fast-paced healthcare setting.