Patient Experience Front Desk Specialist

Socket.dev; Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact and set the tone for a world class Total Patient Experience. This role handles patient check-in/check-out, answers phones, and assists with administrative tasks to ensure smooth operations.

Responsibilities include greeting patients, delivering outstanding service, verifying insurance authorizations, handling payments, managing patient flow, and maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent education/experience.
• Favorable result on background check as required by state.
• Must provide proof of identity and right to work in the United States.
• Previous medical office experience preferred; ophthalmic experience strongly preferred.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with patients while delivering great service.
• Provide exceptional customer service during every patient encounter, in person or by phone.
• Greet patients promptly with a smile and thank them as they leave.
• Answer phones (external and internal) with courteous service at all times.
• Manage patient flow and communicate to maximize efficiency and service.
• Double check insurance authorizations and build accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Complete daily reconciliations and close the day, counting the cash drawer.
• Comply with HIPAA and all company policies; perform general office duties as assigned.

Skills

Customer service

Office administration

Microsoft Office

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact and set the tone for a world class Total Patient Experience. This role handles patient check-in/check-out, answers phones, and assists with administrative tasks to ensure smooth operations.

Responsibilities include greeting patients, delivering outstanding service, verifying insurance authorizations, handling payments, managing patient flow, and maintaining HIPAA compliance.