Front Desk & Patient Experience Coordinator

Regroup Mass Notification; Conway (AR); On-site; USD 18,000 - 23,000; Full time

Job summary

Arkansas Eye Care Group is seeking a Front Desk Patient Coordinator to be the welcoming face of our practice. You will greet patients, check them in, verify benefits, schedule appointments, and collect payments with professionalism and warmth, ensuring a smooth flow from arrival to checkout.

In a fast-paced clinic, you’ll support teammates, handle multi-tasking with poise, and adapt to changing priorities. A positive attitude, strong communication, and attention to detail will help you provide

Qualifications

• Experience in healthcare or optometry helpful.
• Great attitude, strong work ethic, and willingness to learn.

Responsibilities

• Greeting and welcoming patients with warmth and professionalism
• Answering, screening, and directing incoming phone calls
• Scheduling appointments and managing patient flow
• Verifying vision and medical insurance benefits
• Collecting and posting patient payments
• Providing accurate information in person, by phone, and electronically
• Maintaining a clean, organized, and welcoming reception area
• Assisting with administrative tasks including filing, scanning, and document management
• Supporting teammates and stepping in wherever needed to ensure patients receive excellent care

Skills

Customer service

Communication

Computer skills

Organization

Multitasking

Positive attitude

Team player

Professional image

Job description

Arkansas Eye Care Group is seeking a Front Desk Patient Coordinator to be the welcoming face of our practice. You will greet patients, check them in, verify benefits, schedule appointments, and collect payments with professionalism and warmth, ensuring a smooth flow from arrival to checkout.

In a fast-paced clinic, you’ll support teammates, handle multi-tasking with poise, and adapt to changing priorities. A positive attitude, strong communication, and attention to detail will help you provide