Patient Experience & Front Desk Coordinator

Family Medical Center of Hastings; Hastings (NE); Hybrid; USD 31,000 - 40,000; Full time

Job summary

Family Medical Center of Hastings is seeking a front desk/medical office receptionist to provide warm patient interactions, manage calls, schedule visits, document in the EMR, and handle payments. The role supports clinical staff and ensures accurate patient records and smooth daily operations.

The position requires high school education, strong communication, attention to detail, and basic computer skills; experience with EMR systems is a plus. Employment is full-time and on-site at Hastings.

Qualifications

• Strong communication with patients and team members.
• Ability to maintain accurate records and attention to detail.
• Proficiency with common computer software and EMR systems.

Responsibilities

• Greet patients and manage phone calls.
• Assist nurse with patient arrivals and departures.
• Answer and direct incoming calls.
• Document messages in the EMR for providers and clinical staff.
• Schedule appointments using the computerized system.
• Process payments and coordinate with the business office.
• Verify and update patient demographics and insurance coverage.
• Manage patient charts and medical records flow.

Skills

Communicate with patients

Records accuracy

Computer skills

Education

High School Diploma/GED

Job description

Family Medical Center of Hastings is seeking a front desk/medical office receptionist to provide warm patient interactions, manage calls, schedule visits, document in the EMR, and handle payments. The role supports clinical staff and ensures accurate patient records and smooth daily operations.

The position requires high school education, strong communication, attention to detail, and basic computer skills; experience with EMR systems is a plus. Employment is full-time and on-site at Hastings.