Medical Front Desk Coordinator — Patient Experience

trinityhealth; Indianola (MS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

The Receptionist greets patients and visitors to the clinic, manages front desk duties, checks in patients, verifies insurance, collects time-of-service payments, and enters demographics and insurance data into the EHR.

This full-time role requires a high school diploma, BLS within 3 months, mandatory reporter training, strong English communication, and a confidential, caring presence aligned with Trinity Health values. Hours: 40 hours/week, 12 Hour Day Shift.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Responsibilities

• Greet and check-in patients, ensuring an efficient admitting process in compliance with clinic policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductibles.
• Copy/scan patient access related materials into the EHR.

Skills

Interpersonal skills

Communication

Confidentiality

English literacy

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

The Receptionist greets patients and visitors to the clinic, manages front desk duties, checks in patients, verifies insurance, collects time-of-service payments, and enters demographics and insurance data into the EHR.

This full-time role requires a high school diploma, BLS within 3 months, mandatory reporter training, strong English communication, and a confidential, caring presence aligned with Trinity Health values. Hours: 40 hours/week, 12 Hour Day Shift.