Patient Experience Front Desk Coordinator

IVX Health, Inc.; DeLand (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Tuition reimbursement

Paid Time Off

Job summary

IVX Health is seeking a Front Desk Coordinator for our Orange City infusion centers. In this Monday–Friday role with rotating Saturdays, you will manage scheduling, verify insurance, collect copays, and greet patients, setting a welcoming tone from the first contact.

You’ll work closely with nursing staff to ensure smooth patient flow, maintain accurate records, and support multiple centers in the market as needed.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Responsibilities

• Greet patients and answer phones with warmth and professionalism.
• Schedule, reschedule, and confirm appointments, ensuring pre-visit requirements and authorizations are in place.
• Verify patient insurance, update demographics, and collect copays with accuracy.
• Coordinate patient flow and communicate with nursing staff for a smooth and safe experience.
• Keep front desk and reception area organized and welcoming.
• Flex to support other centers within your market as needed.

Skills

Front desk experience

Healthcare setting

Insurance verification

EHR/EMR systems

Scheduling software

Customer service

Multitasking

Adaptability

Education

High School Diploma or GED

Tools

Scheduling software

EHR/EMR platforms

Job description

IVX Health is seeking a Front Desk Coordinator for our Orange City infusion centers. In this Monday–Friday role with rotating Saturdays, you will manage scheduling, verify insurance, collect copays, and greet patients, setting a welcoming tone from the first contact.

You’ll work closely with nursing staff to ensure smooth patient flow, maintain accurate records, and support multiple centers in the market as needed.